The purpose of this procedure is to provide a prompt and equitable means of resolving staff/student grievances. These procedures shall be available to all staff/student who reasonably believes a college decision or action has adversely affected their status, rights, or privileges.
There are two parts to this process. The informal process attempts to seek positive resolution for all parties involved. Only those directly involved plus any appropriate administrator will be present. The formal process may include appropriate representation for all parties involved.
Each staff/student who has a grievance shall make a reasonable effort to resolve the matter on an informal basis prior to requesting a grievance hearing, and shall attempt to solve the problem with the person with whom the student has the grievance, that person’s immediate supervisor, and/or the Admin Department or Academic Director and Finally COO if required.
Each staff/student who has a grievance shall make a reasonable effort to resolve the matter on an informal basis prior to requesting a grievance hearing, and shall attempt to solve the problem with the person with whom the student has the grievance, that person’s immediate supervisor, or the College administration.
A request for a Staff/Student Grievance Hearing shall be filed within twenty (20) days by the staff/student if the staff/student is not satisfied with the outcome of the informal procedure after filing a Staff/Student Statement of Grievance, or, if after conferring with the staff/student, the Administration /Academic Director/COO has determined an informal procedure would be unlikely to help resolve the matter.
Within ten (10) days following receipt of the Request for Staff/Student Grievance Hearing, the COO shall appoint a Staff/Student Grievance Hearing Committee(if required) as described below, and the Staff/Student Grievance Hearing Committee shall meet in private and without the parties present to select a chair and to determine on the basis of the Statement of Grievance whether it presents sufficient grounds for a hearing.
The determination of whether the Statement of Grievance presents sufficient grounds for a hearing shall be based on the following:
If the grievance does not meet each of the requirements, the Hearing Committee chair shall notify the staff/student in writing of the rejection of the Request for a Staff/Student Grievance Hearing, together with the specific reasons for the rejection and the procedures for appeal. This notice will be provided within five (5) days of the date the decision is made by the Staff/Student Grievance Hearing Committee. If the Request for Staff/Student Grievance Hearing satisfies each of the requirements, the Administration /Academic Director/COO or designee shall schedule a grievance hearing. The hearing will begin within ten (10) days following the decision to grant a Staff/Student Grievance Hearing. All parties to the grievance shall be given not less than five (5) days’ notice of the date, time, and place of the hearing.
Note: All grievance must be sent via emails for record purpose and no verbal request will be entertained.